Our Guarantee It's no secret - we're passionate about your eyes. It's important to us that you get the best eyecare possible, and that you always look and feel fantastic in your glasses and contact lenses. For proof, take the time to read our '100% Happiness Guarantee'. 30-day money back guarantee.* Not happy with your new glasses, prescription sunglasses or contact lenses? For whatever reason, you can exchange them, or return them for a full refund (within 30 days from the date of original purchase). This also applies if your prescription has changed within 30 days. This does not cover any consultation fees or coloured contact lenses for the purpose of a colour change. 12-month breakage protection Yes, sometimes accidents happen. Don't worry - you're covered with our breakage protection guarantee. So if you damage your frames or lenses within the first 12 months, we'll replace them for 50% of the current retail price. This does not cover contact lenses. If your product is faulty we will replace the faulty product anytime within 12 months from purchase. Simply bring your faulty product together with your proof of purchase to your nearest Laubman & Pank store. Unfortunately, we don't offer spare parts or repair services. You will be responsible for any expenses in returning them to us and collecting them. We will be responsible for any other expenses. Some products and brands have an extended warranty so ask your store staff member if you are entitled to an extended warranty. Please note that the benefits given to you under this express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Warranty is given by: Laubman & Pank Pty Ltd 75 Talavera Rd, Macquarie Park 2113. Ph: 131 567 Unlimited free cleaning and adjustments For as long as you own your glasses or sunglasses, we'll provide you with cleaning and adjustments - at no extra charge. Just pop into your nearest Laubman & Pank store and we'll help you keep your glasses looking and feeling great. If you have any questions, just talk to our team or call 131 567. * Terms and Conditions: 30-Day money back guarantee starts from the date of original purchase. Coloured, disposable or conventional contact lenses cannot be replaced for the purpose of a colour change. Guarantee does not cover contact lens, consultation fees or any other eye examination fees.