Happiness Guarantee

Happy eyes get the best care, look great and feel fantastic. With Laubman & Pank you and your eyes will always be happy – and we guarantee it. Here’s why…

4-step quality guarantee

4-step quality guarantee

We conduct scientific stress tests, aging, breakage and endurance trials to ensure all our products retain their shape and stability so you get the best value over time.

Happiness Calls

Happiness Calls

We are committed to keep you happy even after you have left the store, as we genuinely care about you and your eyes. We will give you a courtesy call within the first 2 weeks just to check how you are liking your new glasses and answer any questions you might have along the way.

30-day money back guarantee*

30-day money back guarantee*

You can exchange or refund glasses, prescription sunglasses or contact lenses within 30 days, for whatever reason.

Breakage protection promise

Breakage protection promise

Damage your frames or lenses within the first 12 months and we’ll replace them for 50% of the current retail price (contact lenses are not covered) – we’ll also replace faulty products at no cost within 12 months of purchase**.

Lifetime free adjustments

Lifetime free adjustments

Pop in for a free professional tune up and clean whenever you like, for as long as you own your frames!

 

 

 

*Terms and Conditions
30 day money back guarantee starts from the date of original purchase. Coloured, disposable or conventional contact lenses can’t be replaced due to a colour change. Guarantee doesn’t cover consultation fees or any other eye examination fees.

**** SUPPLIER GUARANTEE AND RETURNS POLICY: The benefits given to you under this express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque. No refunds will be given for purchases of gift cards.

Our express warranty is provided by Laubman & Pank  Pty Ltd  (ABN 43 007 512 692)
75 Talavera Road, Macquarie Park, NSW, 2113.
T. 1800 556 926.
E. customer.care@luxottica.com.au